Getting your business mobile
March 10th, 2009Many of the discussions I have had at trade shows and with new prospects are marketers looking to find out more about mobile marketing and advertising. The discussion quickly moves to “how do I get started”.
For a marketer starting to explore mobile, it can be a daunting task due to the number of acronyms thrown about by our industry on a daily basis. There are a few basic tools that I recommend any client should have to start to trial and embrace mobile as part of their mix now. Starting with this tool kit today will set your organisation on a path to make mobile an even more cost effective channel in the near future.
The basic tool kit:
- Short code or long code depending on your market
- Mobile destination,
- Web trigger
Shortcode and longcodes. Text messaging in most markets is the easiest place to start an organisations entry into mobile marketing. Traditionally this represents the highest penetration method to reach a mobile audience as even the most basic mobile handset has this capability. In most countries you will need to obtain a number through your major mobile carrier or mobile solutions partner (SMS Aggregator). Once your code is set up you have the equivalent of an address to use for ongoing marketing calls to action and to interact with you customers. These services are very effective on Outdoor media, print, and TV. Typical uses are prompting your audience to “text [KEYWORD] to [shortcode/longcode] to get more information/enter a competition/register interest”. This can be a powerful way to start a dialogue with a potential customer. As marketers drive towards gaining greater understanding of the returns from their media investment this technique gives you almost instantaneous feedback on how your media is performing e.g. how many prospects text in after a TV ad spot, after a magazine hits the stands etc.
The mobile destination. Most companies start out with a very simple mobile site or a campaign based landing page. As 3G network penetration increases and consumers move toward later handsets, this presents a compelling opportunity to provide a richer, more informative experience. Leading brands are now starting to build their mobile “web site” as they seek to be found anywhere, anytime by their prospects and customers and to feature in the fast growing mobile search engines. Mobile destinations these days are moving beyond text and graphics and are fully featured sites that includ data entry/capture, video, and transactional credit card billing. Take a look at the m.Net mobile destination (mobile.mnetcorporation.com) to see a wide range of recent client destinations ranging from compelling coupons and campaign sites right thru to full featured mobile destinations.
Web Triggers allow you to take advantage of the investment you have put into your online website to promote your mobile assets. One of the challenges of creating a mobile destination is how to make your audience aware of its existence. A web trigger is a call to action, typically implemented as icon on your website that your users interact with to launch a pop up. The pop up allows the user to enter their mobile number and to send an SMS with a link to the desired mobile asset to their handset. Really effective but simple executions include mobile contact pages (your business details, a map and a click2call phone number), and mobile coupons (shown at point of sale to redeem the offer). Advanced forms of web triggers allow the user to opt-in (double opt-in of course) off the pop up on your web site so that you can grow your mobile opt-in database.
Finally getting started is actually very cost effective particularly with the backdrop of the global financial crisis. You are on your way with this little toolkit including a basic mobile site (1-3 page) for less then $10K. There really is no reason why your business should not be starting the “plan, trial, refine” cycle with mobile marketing and advertising to understand the best ROI for your business objectives.

